What must I do if I forgot the key to gain access to Home Banking?

In case he has forgotten his key, Link will have to go to a cash dispenser of the Network and obtain again "User and Key of HOME BANKING", following these steps:

• To deposit his Card and PIN in the Cash dispenser of the Network Link.
• To select the option "Keys" of the principal menu and on the next screen to choose "Cellular Home Banking-Link".
• To deposit a numerical key of 6 (six) digits only known by you.
• To re-deposit the above mentioned key.
• It will obtain the ticket of the operation (the system will assign to him a "Number of User").
• It will have to preserve this ticket since the information that it contains will be necessary when it deposits for the first time Home Banking.